FAQ
On this page you will find our FAQ section (Frequently Asked Questions).
If you do not find the answer to your question here, you will also find our Email Support form to the right. Simply send us a message and you will receive a reply from our staff as quickly as possible.
Finder
- I need the Owner to contact me, but I don't wish to give out my name or phone number. What can I do?
- Do I have to sign up to contact the Owner of an item I found?
- Who pays for shipping on returned items?
- Should I arrange to meet the Owner of the product to return it?
- It says that I can only send 3 Insta-Found messages per tag, why?
Owner
- What if I need more stickers/key tags?
- I entered my zTag ID number correctly, but the website keeps telling me: "It appears that this zID number is already in use." What should I do?
- I can't register my zTag. It keeps saying "It appears that this is not a valid zID number" but I know I'm entering it correctly. What should I do?
- Why must I sign up to register my zTags?
- Can I register other people stickers under my name?
- Can I give stickers away?
- Is there a limit to how many stickers I can register?
- Who pays for shipping on returned items?
- Should I arrange to meet the Finder of the product to retrieve it?
- What if I give away or sell my zTagged item, is the zTag transferable?
- Can I transfer the sticker from one item to the next?
General
- I've never lost anything, why should I buy this?
- Why don't I just make own tags and put my info on there?
- Where can I buy this?
- Do you sell these in bulk to corporate accounts?
- Is there a membership fee?
- How long does the membership last?
- What if my email address changes?
- Someone contacted me using zReturn. Can I have their real contact info?
- Is my contact info really kept personal?
- What's a zCase?
- Where are your corporate offices?
- How can I contact a zReturn employee?