|
F.A.Q.
Top of Page
|
Finder
|
|
I need the Owner to contact me, but I don’t wish to give out my name or phone number. What can I do?
|
|
Do I have to sign up to contact the Owner of an item I found?
|
|
Who pays for shipping on returned items?
|
|
Should I arrange to meet the Owner of the product to return it?
|
|
It says that I can only send 3 Insta-Found messages per tag, why?
|
Owner
|
|
What if I need more stickers/key tags?
|
|
I entered my zTag ID number correctly, but the website keeps telling me: "It appears that this zID number is already in use." What should I do?
|
|
I can’t register my zTag. It keeps saying “It appears that this is not a valid zID number” but I know I’m entering it correctly. What should I do?
|
|
Why must I sign up to register my zTags?
|
|
Can I register other people's stickers under my name?
|
|
Can I give stickers away?
|
|
Is there a limit to how many stickers I can register?
|
|
Who pays for shipping on returned items?
|
|
Should I arrange to meet the Finder of the product to retrieve it?
|
|
What if I give away or sell my zTagged item, is the zTag transferable?
|
|
Can I transfer the sticker from one item to the next?
|
General
|
|
I’ve never lost anything, why should I buy this?
|
|
Why don’t I just make own tags and put my info on there?
|
|
Where can I buy this?
|
|
Do you sell these in bulk to corporate accounts?
|
|
Is there a membership fee?
|
|
How long does the membership last?
|
|
What if my email address changes?
|
|
Someone contacted me using zReturn. Can I have their real contact info?
|
|
Is my contact info really kept personal?
|
|
What’s a zCase?
|
|
Where are your corporate offices?
|
|
How can I contact a zReturn employee?
|
Website
|
|
Do you allow banner ads on your site?
|
|
Is there a foreign language version of your site?
|
Other
|
|
With whom do I speak to become an official retail partner of zReturn?
|
Other
|
|
With whom do I speak to discuss advertising for the zReturn product or any other general questions?
|
| |
| |
| |
I need the Owner to contact me, but I don’t wish to give out my name or phone number. What can I do?
Open a zCase. This allows you and the owner to communicate back and forth with each other while maintaining your anonymity. To open a zCase, simply enter the zTag ID number into the search field on our home page. When you are presented with Message Options, select number 2.
F.A.Q. Index Top of Page
|
Do I have to sign up to contact the Owner of an item I found?
No. You can send an Insta-Found Message without having to sign up. To send an Insta-Found Message, simply enter the zTag ID number into the search field on our home page. When you are presented with Message Options, select number 1.
F.A.Q. Index Top of Page
|
Who pays for shipping on returned items?
That is for both the Owner and Finder to work out. There are many honest people who want to return lost items. zReturn’s mission is to give you a fast and reliable way to contact each other, while keeping yourself as anonymous as you want to be.
F.A.Q. Index Top of Page
|
Should I arrange to meet the Owner of the product to return it?
That is for you to decide. We recommend that you use common sense and exercise extreme caution. Give out as little information as possible, and if you choose to meet, do so in a public place.
F.A.Q. Index Top of Page
|
It says that I can only send 3 Insta-Found messages per tag, why?
Simply to prevent abuse. Since Insta-Found Messages are anonymous, if someone gets hold of a valid zID number, they could send whatever type of message they want, as long as they like. To keep possible abuse to a minimum, no more than three Insta-Found Messages can be sent per zTag. Once the Owner marks the item found, then this is set back to zero.
F.A.Q. Index Top of Page
|
What if I need more stickers/key tags?
Currently we only offer the standard zReturn Kit. If you need additional zTags or key tags you will need to purchase a complete kit.
F.A.Q. Index Top of Page
|
I entered my zTag ID number correctly, but the website keeps telling me: "It appears that this zID number is already in use." What should I do?
We put great effort to ensure that all zID’s are unique. However, manufacturing errors do occur. On the same page giving you the error you will see a link to use if you are certain that you are entering the zID correctly. Please use that link and we will strive to resolve the situation as quickly as possible.
F.A.Q. Index Top of Page
|
I can’t register my zTag. It keeps saying “It appears that this is not a valid zID number” but I know I’m entering it correctly. What should I do?
We put great effort to ensure that all zID’s are printed properly. However, manufacturing errors do occur. On the same page giving you the error you will see a link to use if you are certain that you are entering the zID correctly. Please use that link and we will strive to resolve the situation as quickly as possible.
F.A.Q. Index Top of Page
|
Why must I sign up to register my zTags?
Without having your email address, the zReturn system will have no way of forwarding messages to you from people who found your lost item. Please remember, zReturn keeps all your contact info private.
F.A.Q. Index Top of Page
|
Can I register other people's stickers under my name?
Once a person registers a zTag, that number is no longer available until they delete it from their list of zTag items. At that point the zID number is back in circulation and can be registered by anyone.
F.A.Q. Index Top of Page
|
Can I give stickers away?
Yes. That person will need to sign up on the zReturn system.
F.A.Q. Index Top of Page
|
Is there a limit to how many stickers I can register?
No. You may register as many zTags as you like.
F.A.Q. Index Top of Page
|
Who pays for shipping on returned items?
That is for both the Owner and Finder to work out. There are many good and honest people out there who want to return lost items. zReturn’s mission is to give you a fast and reliable way to contact each other, while still keeping yourself as anonymous as you want to be.
F.A.Q. Index Top of Page
|
Should I arrange to meet the Finder of the product to retrieve it?
That is for you to decide. We recommend that you use common sense and exercise extreme caution. Give out as little information as possible, and if you choose to meet, do so in a public place.
F.A.Q. Index Top of Page
|
What if I give away or sell my zTagged item, is the zTag transferable?
Yes, simply log on to the zReturn website and delete the zTag zID number from you list of zTagged items. At that point the zID number is back in circulation and can be registered by anyone.
F.A.Q. Index Top of Page
|
Can I transfer the sticker from one item to the next?
Once you remove the zTag, it no longer adheres as well. We do not recommend it.
F.A.Q. Index Top of Page
|
I’ve never lost anything, why should I buy this?
Think about how you will feel if you do lose something. Look at your portable MP3 player, digital camera, laptop, cell phone, etc. Don't just consider the dollar amount it would cost to replace it, but the valuable information and time that would be lost.
F.A.Q. Index Top of Page
|
Why don’t I just make own tags and put my info on there?
Because your own tags would reveal personal contact info that you may prefer not to display. This info can also change. With zReturn you have anonymity and a complete lost and found system behind you.
F.A.Q. Index Top of Page
|
Where can I buy this?
Here
F.A.Q. Index Top of Page
|
Do you sell these in bulk to corporate accounts?
Yes, please call (800) 930-ZTAG (9824).
F.A.Q. Index Top of Page
|
Is there a membership fee?
No. Use of the service is included when you purchase the zReturn Kit. There is no additional charge.
F.A.Q. Index Top of Page
|
How long does the membership last?
As long as you own your tags. It never expires.
F.A.Q. Index Top of Page
|
What if my email address changes?
Simply log on to the zReturn website and click on either the Owner of Finder menu choice. Click on Account Settings enter your new email address.
F.A.Q. Index Top of Page
|
Someone contacted me using zReturn. Can I have their real contact info?
No. zReturn will not give out anyone’s contact info.
F.A.Q. Index Top of Page
|
Is my contact info really kept personal?
Yes. zReturn will not give out anyone’s contact info.
F.A.Q. Index Top of Page
|
What’s a zCase?
A zCase allows you and the owner to communicate with each other while maintaining your anonymity. All emails are delivered to your regular email address via the zReturn system. You can send emails back and forth via the website or through your regular email program.
F.A.Q. Index Top of Page
|
Where are your corporate offices?
zReturn is located in New York City.
F.A.Q. Index Top of Page
|
How can I contact a zReturn employee?
You can call us at (800) 930-ZTAG (9824) or email us:
sales@zReturn.com
press@zReturn.com
info@zReturn.com
F.A.Q. Index Top of Page
|
Do you allow banner ads on your site?
Not at this time.
F.A.Q. Index Top of Page
|
Is there a foreign language version of your site?
Coming Soon... Aparecerá pronto...Prochainement...
F.A.Q. Index Top of Page
|
With whom do I speak to become an official retail partner of zReturn?
Any of our associates would be pleased to speak with you to discuss a strategic partner relationship. You may reach us at (800) 930-ZTAG(9824) between the hours of 9:30 AM – 4:30 PM (Eastern Standard Time) Monday through Friday or by e-mail at sales@zReturn.com 24 hours a day.
F.A.Q. Index Top of Page
|
With whom do I speak to discuss advertising for the zReturn product or any other general questions?
Please contact Sergio D. Caplan at sergio@zreturn.com or send proposals to our corporate address at zReturn 419 Lafayette Street 2nd Floor New York, NY 10003 or email us at press@zReturn.com
F.A.Q. Index Top of Page
|
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
